Software as a Service (SaaS) – Ombuds Office Case Management System

Tender details

The Federal Government of Canada seeks a Software as a Service (SaaS) platform for the Ombuds Office to securely manage and analyze visitor journey data. The solution must be bilingual, user-friendly, and compliant with accessibility and security standards. Key functionalities include capturing case management information, tracking activities, and generating reports. This two-year contract, with potential extensions, aims to enhance the efficiency and effectiveness of the Ombuds Office in addressing visitor inquiries. Bidders from under-represented groups are encouraged to apply.