User Testing Software Platform for User Experience Testing

Tender details

The Canada Revenue Agency (CRA) seeks a contractor to provide a user testing software platform for assessing user experience on Canada.ca. The platform will facilitate testing with various demographics, excluding those using assistive technologies. The goal is to evaluate user navigation and task completion, identifying challenges to enhance content accessibility. The contract will last two years, with options for five one-year extensions. There is a conditional set-aside for Indigenous businesses under the Procurement Strategy for Indigenous Business.