Canada tender · Request for Information
RFI T8157-260003 - Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency
Reference number: ws5666108010
Issuing organization: Department of Public Works and Government Services (PSPC)
Published: 2026-05-05
Closing date: 2026-06-19
Tender details
Transport Canada is seeking a Canada-based Alternative Dispute Resolution firm to rapidly review and decide on a backlog of Air Passenger Protection Regulations complaints for the Canadian Transportation Agency. The contractor must act impartially, handle high complaint volumes, and work under tight turnaround times to clear unresolved air travel claims. This opportunity matters because it supports faster passenger complaint resolution and reduces case delays.