Solution de Centre de Contact en mode service (CCaaS) : Remplacement du Centre de communications avec la clientèle des services du 8-1-1 (CCCS 8-1-1)

Tender details

Santé Québec has issued an interest notice in Capitale-Nationale and Montréal for a cloud contact center (CCaaS) solution to replace the 8-1-1 customer communications center. This is a market-sounding exercise to gather information on features, migration approaches, integration, security, availability, and pricing models for a future procurement.