RFP - Contact Centre as a Service

Tender details

Province of Nova Scotia has issued an open RFP for a cloud-based contact centre-as-a-service solution for provincial use, including platform, telephony, digital channels, implementation, integrations, training, reporting, security, support, and service management. The place of performance is listed as discovery.ariba.com. This is a live solicitation closing October 13, 2026 at 5:00 p.m. The contract duration is 36 months.